“Your satisfaction is our priority – our Refund and Return Policy ensures it!”
Return Policy for Personalized Gifts on JustAskDebbie.co.za
Effective Date: 9 July 2023
Thank you for shopping at JustAskDebbie.co.za (referred to as “the Website”). We want you to be completely satisfied with your personalized gift purchase. This Refund and Return Policy outlines the terms and conditions for returning personalized gifts purchased from our Website. By making a purchase, you agree to the terms described in this policy.
- Personalized Gifts Eligible for Return:
1.1 Personalized gifts, including customized items and products with personalized engravings, are generally not eligible for return or refund, as they are created specifically for you and cannot be resold to others.
1.2 However, we understand that there may be instances where you may need to return a personalized gift due to manufacturing defects, damage during shipping, or errors made by JustAskDebbie.co.za. In such cases, we will gladly assist you in resolving the issue.
- Returns Process:
2.1 To initiate a return for a personalized gift, please contact our customer support team within [insert number] days of receiving the product. You can reach us at [insert contact information]. Provide your order details and a description of the issue you encountered.
2.2 Our customer support team will guide you through the return process and may require additional information or evidence, such as photographs, to assess the situation.
2.3 If the return is approved, we will provide you with instructions on how to return the item. Please note that you may be responsible for shipping costs associated with the return, unless the return is due to a manufacturing defect, damage during shipping, or an error made by JustAskDebbie.co.za.
- Refund or Replacement:
3.1 If the return is approved, we will offer either a refund or a replacement, depending on the circumstances.
3.2 Refund: If a refund is approved, we will issue a refund to the original payment method used for the purchase within [insert number] business days after receiving the returned item.
3.3 Replacement: If a replacement is approved, we will recreate the personalized gift according to your original order specifications and ship it to you as soon as possible. In some cases, we may require additional processing time to ensure the quality of the replacement.
- Non-Returnable Items:
4.1 Due to their personalized nature, certain items are generally non-returnable unless they have defects or were damaged during shipping. These may include items with custom engravings, monogrammed products, and other personalized designs.
- Exceptions:
5.1 If a personalized gift does not meet your expectations due to a design error on your part, such as misspelled names or incorrect information provided during the ordering process, we cannot accept returns or offer refunds. Therefore, we encourage you to review your personalized gift details carefully before submitting your order.
- Customer Satisfaction:
6.1 At JustAskDebbie.co.za, we strive to ensure your satisfaction with our personalized gifts. If you have any concerns or questions about your purchase, please contact our customer support team, and we will do our best to assist you.
- Changes to this Return Policy:
7.1 We may update this Return Policy from time to time. Any changes will be posted on this page, and the effective date will be indicated at the top of the policy. Your continued use of our Website after the effective date constitutes your acceptance of the revised Return Policy.
- Contact Us:
8.1 If you have any questions or need further assistance regarding our Return Policy, please contact us at [Insert Contact Information].
Please note that this Return Policy applies only to personalized gifts purchased from JustAskDebbie.co.za and not to any other products or services that may be available on our Website.
Thank you for reviewing our Return Policy.