Shipping and Collection Policy – Just Ask Debbie
Thank you for choosing Just Ask Debbie as your preferred service provider. We offer convenient shipping and collection options to ensure the smooth delivery of your finished items. Please review the following policy details regarding our shipping and collection services:
1. Shipping Options:
a. Courier Service: We provide a reliable courier service for the delivery of your finished items. The cost for this service is R150.
b. PUDO Locker to Locker: Alternatively, you can choose our PUDO Locker to Locker service, which offers a secure and cost-effective option for delivery. The cost for this service is R60.
2. Collection Option:
a. Premises Collection: If you prefer, you can collect your finished item directly from our premises in Waverley, Pretoria. This option is available during our regular business hours.
3. Shipping and Collection Process:
a. When placing an order, please indicate your preferred shipping or collection option.
b. If you choose the courier service, we will dispatch your item within [X] business days after completion, and it will be delivered to the provided address.
c. For PUDO Locker to Locker service, you will receive a unique code or reference number once your item is ready for dispatch. You can then collect your item from the designated PUDO locker by entering the code or reference number provided.
d. If you opt for premises collection, we will notify you when your item is ready, and you can collect it during our regular business hours. Please bring your order confirmation or a valid form of identification for verification purposes.
4. Delivery Timeframes:
a. Courier Service: The delivery timeframe for our courier service typically ranges from [X] to [Y] business days, depending on the destination.
b. PUDO Locker to Locker: Your item will be available for collection at the selected PUDO locker within [X] business days after dispatch.
c. Premises Collection: You can collect your finished item from our premises during our regular business hours.
5. Tracking and Support:
a. For courier service, we provide tracking information to monitor the progress of your shipment. Please contact our customer support team if you require assistance with tracking your package.
b. If you encounter any issues with the PUDO Locker to Locker service or premises collection, please reach out to our customer support team for prompt assistance.
6. Additional Charges:
a. Please note that any customs duties, taxes, or import fees incurred during international shipments are the responsibility of the customer and may be charged separately.
7. Shipping Restrictions:
a. We currently offer shipping services within South Africa only.
b. Certain items may have specific shipping restrictions due to their nature or legal requirements. Please contact our customer support team for further information.
We strive to ensure the secure and timely delivery of your finished items. However, please note that unforeseen circumstances or external factors beyond our control may occasionally affect delivery times. If you have any questions or require further assistance regarding our shipping and collection policy, please don’t hesitate to contact our customer support team.
Thank you for choosing Just Ask Debbie. We appreciate your business and look forward to serving you.